Feedback Policy

Veterans India values the opinions and suggestions of its members, users, and the broader community. Your feedback is essential in helping us improve our services, programs, and initiatives. This Feedback Policy outlines how you can provide feedback and how we manage and respond to it.

Providing Feedback

We welcome feedback on all aspects of our organization, including but not limited to:

• Services and programs
• Events and activities
• Membership experience
• Website and online resources
• Organizational policies and procedures

How to Provide Feedback

You can provide feedback in the following ways:

• Email: Send your feedback to veteransindia47@gmail.com
• Feedback Form: Fill out the feedback form available on our website.
• In Person: Provide feedback during our events or meetings.
• Postal Mail: Send your feedback to our office address.

Required Information

When providing feedback, please include the following information:

• Your name and contact information (optional, but helpful for follow-up)
• A clear and detailed description of your feedback
• Any relevant supporting information or documents

Handling Feedback

• Acknowledgement:
  • We will acknowledge receipt of your feedback within [specified time frame], such as 5 business days.
• Review and Evaluation:
  • Your feedback will be reviewed by the relevant department or committee.
  • We may contact you for further information or clarification if needed.
• Response:
  • We aim to provide a response to your feedback within [specified time frame], such as 15 business days.
  • Our response will include any actions taken or proposed in response to your feedback.
• Confidentiality:
  • Your feedback will be handled confidentially. Personal information provided with feedback will only be used for the purpose of addressing your feedback and will not be disclosed without your consent.

Use of Feedback

• Improvement: We use feedback to improve our services, programs, and operations.
• Training: Feedback may be used for training purposes to enhance the skills and performance of our staff and volunteers.
• Reporting: Summarized feedback may be reported to the Executive Committee and included in our annual reports to highlight areas of success and areas needing improvement.

Complaints

If your feedback is a complaint, it will be handled in accordance with our Complaints Policy. We take all complaints seriously and aim to resolve them promptly and fairly.